Returns and Refunds

The short version
30 days. Email us. We'll refund you. In most cases you keep the item.

You have 30 days from the day your order arrives to request a refund, for any reason, including having changed your mind.

To start, email duskloomhelp@gmail.com with your order number. You don't need to explain yourself.

Do you have to send it back?
Usually not. Our products are small and inexpensive to replace, and return postage would often cost more than the item. For most refunds we simply process the refund and you keep the product. If we do need something returned, we'll tell you and we'll pay for the postage.

Damaged or faulty on arrival
Send a photo to the same address. We'll refund or replace it as soon as we've seen it, and you won't be asked to return the damaged item.

How long refunds take
We process refunds within 2 business days of agreeing to one. Your payment provider then takes its own processing time, usually a few days, which is outside our control.

What isn't covered
Damage caused after delivery, and orders where the delivery address given to us was wrong. In the second case email us anyway, because it's often fixable.